Dealing with Negative Comments and Trolls: A YouTuber’s Guide

As a YouTuber, receiving negative comments and dealing with trolls is almost inevitable. While positive feedback can be uplifting, negative comments can be disheartening and challenging to handle. This guide provides strategies and tips for managing negativity in the comments section and maintaining a positive community on your channel.

Understanding Negative Comments and Trolls

Types of Negative Comments

  1. Constructive Criticism: Offers feedback that can help improve your content.
  2. General Negativity: Vague and often unhelpful negative comments.
  3. Personal Attacks: Comments that attack you personally rather than your content.
  4. Trolling: Deliberate attempts to provoke and upset you or your audience.

Strategies for Handling Negative Comments

1. Stay Calm and Don’t Take It Personally

Negative comments can be hurtful, but it’s essential to stay calm and not take them personally. Remember, these comments often say more about the commenter than about you.

2. Identify Constructive Criticism

Look for comments that offer genuine feedback and use them to improve your content. Constructive criticism can be a valuable tool for growth.

3. Set Comment Moderation Rules

Use YouTube’s moderation tools to filter out inappropriate comments. You can block specific words or phrases, hold comments for review, and hide user comments.

4. Engage Positively

Respond to constructive criticism politely and thank viewers for their feedback. Engaging positively can help build a supportive community and show that you value your audience’s opinions.

5. Ignore or Delete Troll Comments

For blatant trolling and hateful comments, it’s best to ignore or delete them. Engaging with trolls often fuels their behavior and gives them the attention they seek.

6. Use the Report and Block Features

Report abusive comments to YouTube and block users who consistently leave negative or harmful comments. This helps keep your community safe and positive.

7. Pin Positive Comments

Highlight positive and constructive comments by pinning them to the top of your comment section. This sets the tone for the discussion and encourages positivity.

Tips for Maintaining a Positive Community

1. Set Community Guidelines

Clearly state your channel’s community guidelines in your video descriptions or channel about section. Let viewers know what kind of behavior is acceptable and what isn’t.

2. Promote Positive Engagement

Encourage your audience to leave positive and constructive comments. Ask them questions, invite them to share their thoughts, and foster a sense of community.

3. Lead by Example

Be a role model for your community by being respectful and positive in your interactions. Your behavior sets the standard for your audience.

4. Engage Regularly

Regularly engage with your audience by responding to comments, hosting live streams, and participating in community discussions. This builds a loyal and positive community.

5. Create a Supportive Environment

Promote inclusivity and kindness on your channel. Celebrate your community’s diversity and encourage viewers to support one another.

6. Use Positive Reinforcement

Reward positive behavior by acknowledging and thanking viewers who contribute positively to the discussion. Consider doing shoutouts or featuring their comments in your videos.

Conclusion

Dealing with negative comments and trolls is part of being a YouTuber, but it doesn’t have to overshadow your positive experiences. By staying calm, setting clear guidelines, and promoting positive engagement, you can manage negativity effectively and build a supportive and positive community on your channel.


Have you faced negative comments or trolls on your YouTube channel? How did you handle it? Share your experiences and tips in the comments below!

By implementing these strategies, you can navigate the challenges of negative comments and trolls while fostering a positive environment for your audience.